Policies
Refund & Returns Policy
30-day returns
You may return most items within 30 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase.
Your cancellation rights
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it without giving a reason.
How to start a return
Email us at Contact@Outerperform.store with your order number. We will send return instructions. Items sent back without first requesting a return will not be accepted.
Damaged or incorrect items
Please inspect your order on arrival. If an item is defective, damaged or incorrect, contact us within 7 days with photos so we can make it right at no cost to you.
Refunds
Once your return is received and inspected, we will notify you. Approved refunds are issued to your original payment method within 14 days. Unless the item was faulty or incorrect, return shipping costs are the customer's responsibility.